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It is necessary to ensure the company’s continuous thriving
It is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while
The server and operational system need to be functioning fast and bug-free
Sometimes operational systems and servers do not perform to the utmost. RS Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.
RS extends the useful life of 3rd party software well beyond the end-of-life declaration and helps you reduce the TCO and generate a bigger return on your IT investments while still providing the exemplary services your clients deserve.
Taking the value of reporting and identifying defects into account, Iflexion specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.
Our proactive approach lets us warn the customer if a backup is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.
Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.
RS helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.
The 24/7 Customer Support model literally ensures your customers, employees, and partners will get 1-2-3 Level help at any moment. This option is ideal for:
We offer regular business hours (8-to-5) IT support as it covers the needs of most businesses, while being extremely cost-efficient, and helping our customers to:
We give special account to the value of cooperation between development and operations when rendering support services. By establishing collaborative DevOps workflows and weaving Agile techniques into support operations, we help you operate and evolve your resilient software at scale and accelerate its release cycles, thus, boosting your RoI. Iflexion equips your business with an ability to easily embrace more changes and enjoy the following benefits of DevOps-oriented customer support: