1155 Kelly Johnson Blvd., Suite 111, Colorado Springs, Colorado 80920     call US 719-422-4700

Maintenance and Support

We help you deal successfully with all the major maintenance and support challenges:

Business Continuity

It is necessary to ensure the company’s continuous thriving

Expertise

It is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while

Functionality

The server and operational system need to be functioning fast and bug-free

Our services

RS Customer Support team is continuously educated and trained to address the needs of your business. We offer the following technical support services:

OS AND SERVER
MIGRATION

Sometimes operational systems and servers do not perform to the utmost. RS Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.

THIRD-PARTY SOLUTION
MAINTENANCE

RS extends the useful life of 3rd party software well beyond the end-of-life declaration and helps you reduce the TCO and generate a bigger return on your IT investments while still providing the exemplary services your clients deserve.

TASK/BUG TRACKING SYSTEMS DEPLOYMENT AND CUSTOMIZATION

Taking the value of reporting and identifying defects into account, Iflexion specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

SOFTWARE MAINTENANCE
AND PROACTIVE SUPPORT

Our proactive approach lets us warn the customer if a backup is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.

APPLICATION
IMPROVEMENT

Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.

PERFORMANCE/
AVAILABILITY MONITORING

RS helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.

Third party application takeover process

Total
Analysis

  • Architecture and Code Audit
  • Documentation Review
  • Functional/Performance Testing

Emergency
Response

  • Hot Fixes
  • Performance Iprovement
  • Documentation Recovery

Software
Evolution

  • Adaptive/Perfective Maintenance
  • Impact Analysis and Modeling
  • Software Roadmap and Improvements Planning
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Full-Featured
Maintenance

  • Incident Management
  • Preventive/Corrective Maintenance
  • Backup and Recovery

Support levels

Issue processing on all 3 support levels

1level
  • Monitor System Data Analysis
  • System Malfunction Answers
  • Issue Detection
2level
  • System Configuration
    Improvement
  • Cache Clearance
  • Server Issue Detection
3level
  • New System Versions
  • Application Improvement
  • Code Fixes
  • Bug Detection with Software
    Understanding

Cooperation models

RS has a well-established Software Security Response Process to quickly investigate, analyze and resolve security incidents that may disrupt your business:

The 24/7 Customer Support model literally ensures your customers, employees, and partners will get 1-2-3 Level help at any moment. This option is ideal for:

Industry leaders
Businesses with mission critical systems
Global companies with employees and customers all over the world

We offer regular business hours (8-to-5) IT support as it covers the needs of most businesses, while being extremely cost-efficient, and helping our customers to:

Always be sure to have the right amount of service within working hours
Get rid of IT support staffing/sourcing needs

Building the right bridge between development and operations

We give special account to the value of cooperation between development and operations when rendering support services. By establishing collaborative DevOps workflows and weaving Agile techniques into support operations, we help you operate and evolve your resilient software at scale and accelerate its release cycles, thus, boosting your RoI. Iflexion equips your business with an ability to easily embrace more changes and enjoy the following benefits of DevOps-oriented customer support:

Cross-functional teams
Co-located Devs and Ops
Continuous delivery
Constant improvement
Smaller mean time to recovery

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